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Ordering & Delivery

How to order
You can place an order in any of the following ways:
web: see shopping basket
email:
info@atkinsandpotts.co.uk
telephone: 01635 254 249
fax: 01635 886 238
General Terms and Conditions

We are only able to supply goods subject to the following Terms and Conditions. We regret that we cannot accept conflicting Terms of Purchase, which are hereby excluded. All orders for goods placed by you shall be deemed to be conclusive evidence of your acceptance of these Terms and Conditions.

These terms are intended to be fair to both parties and if they require any further clarification please do not hesitate to contact us. It may be necessary to alter or amend these Terms and conditions from time to time and we shall do our best to inform you of any changes.

Prices
We endeavour to maintain prices for a 6 month period. Only under extraordinary circumstances will we pass on increases over which we have no control.
Payment

The price for the goods supplied in accordance with these Terms and Conditions shall be as set out in our price lists current at the time of placing your order, a copy of which may be obtained from us at any time by written or telephone request. To enable us to offer you the best possible service and to help minimise price increases, it is important that our payment terms are respected. If circumstances arise which prevent you from settling your invoices on time, please let us know so that we can resolve matters in a mutually acceptable manner.

Advance payment is required for all orders until a Credit Application has been approved..

WHEN CREDIT IS APPROVED UNLESS OTHERWISE AGREED BETWEEN US IN WRiTING, PAYMENT FOR GOODS SHALL BE DUE WITHIN 30 DAYS OF THE DATE OF INVOICE. PLEASE ENSURE THAT PAYMENT FOR GOODS REACHES US WITHIN THIS TIME. ORDERS OVER £1000 REQUIRE APPROVAL BY A DIRECTOR.

If you do not want to apply for credit or credit is not granted, we can offer a discount on pro-forma orders of:

  • 2.5% on orders under £500
  • 3.5% on orders over £501

We regret that we shall be unable to process an order where your account has become overdue or where your credit limit has been or may be exceeded. If such a situation arises, we may have to consider reviewing your credit facilities and may request proforma payment for future orders. Should despatch of an order be delayed pending settlement of an overdue account, receipt of monies due will normally result in the release of your order. Should it become necessary for us to take legal action to recover any debt we shall also seek to recover all costs, fees, expenses and losses incurred by us. Interest on overdue amounts will accrue from the date of due payment until payment is made at the rate of 2.5% above the Bank of England base rate prevailing at the time. We retain title to all goods supplied to you until all outstanding liabilities due from you to Atkins and Potts Ltd have been fully discharged. We reserve the right to enter premises, without permission, and remove any goods supplied by us (whether paid for or not) when a debt remains outstanding and unpaid. We do use the services of an outside agency, The Credit Protection Association, who will automatically process most accounts at a certain age of them falling due.

Delivery
Please note that we do not operate a ‘Sale or Return’ policy.

Wholesale

We have no minimum order size or value for orders to mainland UK and Isle of Wight.

Deliveries to mainland UK and the Isle of Wight (not including the Highlands and Islands):

    • We offer free delivery for orders over £125.
    • We charge £10 delivery for orders under £125.

Deliveries to Republic of Ireland, Northern Ireland, the Highlands and Islands and Isle of Man:

    • We charge £20 per order for delivery, minumum order of £125.

Deliveries to Channel Islands will incur a £100 delivery charge.

Foodservice

No minimum order. Delivery charge of £15 on orders below £200.

Delivery of the goods shall be made to the address set out in the delivery instructions contained in your Customer Record unless otherwise agreed by us in writing.

If stock is temporarily unavailable we reserve the right to short deliver your order. If this happens we regret that we cannot undertake to deliver the balance of such an order if it falls below our minimum carriage paid delivery. We will ask you if you would prefer not to receive delivery until all items are available.

Goods are normally delivered by a third party carrier in packaging designed to give maximum protection to the product. Carriers have been requested, but are not obliged, to assist with unloading. Risk in the goods shall pass to you upon delivery.

Please give details of breakages and discrepancies on the carrier’s delivery note to ensure that replacements or credits can be arranged. It is important that these details are also confirmed directly to us within 3 days. We do not accept liability to refund such discrepancies or replace breakages which have not been notified by you to us in writing within 3 days of delivery.

Please do not return stock without notifying us beforehand. We shall not be liable to refund carriage where goods are returned to us without prior arrangement.

Invoices are posted to you when goods leave our premises. Please notify us in cases of non-delivery within 3 days of receipt of invoice so that we can investigate the delay.

Limitation of Liability
We are unable to accept liability for consequential losses caused by leaking or broken containers or by the misuse of our products.
Law
These Terms and Conditions shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English Court.
 
 
 
 
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PERSONAL customers can go straight ahead and shop, or you can set up a PERSONAL ACCOUNT, making shopping next time quicker.

WHOLESALE and BUSINESS customers should start by applying for a WHOLESALE ACCOUNT.

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Come and visit us at..

See us at Speciality and Fine Food Fair, London 2010

See all our new products including the NEW Atkins and Potts Organic range. We'll be at Olympia from Sunday 5th to Tuesday 7th September 2010 on stand 1110 by the 'Taste Italia' restaurant.
Click here for more details.

Atkins and Potts Ltd, Studland Estate, Ball Hill, Newbury, RG20 0PW © Atkins and Potts Ltd 2010. All rights reserved.
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